Our Strategic Capabilities2018-04-21T09:22:36-04:00

Our Strategic Capabilities

We drive competitive advantage across Cimpress by selectively investing in a few strategic capabilities that drive the greatest company-wide value.

Long-Term Capital

Cimpress invests for the long term, providing stable capital to our businesses. We protect our business from the short-termism that is common with many venture capital, private equity and public shareholders. This enables our teams to focus on creating great customer value, strongly competitive capabilities and rewarding work environments. Entrepreneurial founders, leaders and team members who join the Cimpress team appreciate that this long-term perspective empowers them to build a legacy that makes a difference.

Technology Frameworks, Architecture and Shared Micro-services

While each business is free to develop its own technology to cater to specific customer needs, our businesses are often tackling similar technology challenges. So Cimpress is developing technology frameworks, architecture and a suite of shared micro-services to help our businesses effectively deliver customer value while improving returns on invested capital. Our shared technology is developed in deep consultation with our businesses, modular and optional (Cimpress businesses choose only the pieces they want).

“We invest in our mass customization platform to help our businesses help our customers.”
– Robert Keane

Our Mass Customization Platform (MCP)

We are building and deploying an increasing number of modular, multi-tenant micro-services and technologies as a mass customization platform shared by all our businesses – and accessible to many of our business’ suppliers. The MCP micro-services act as building blocks to help Cimpress businesses fulfill the needs of their customers and buy and sell to and from each other. Each building block performs unique functions, yet conforms to a strict set of interface standards to ensure they are compatible and interoperable. Each individual building block has different capabilities, and can be used or arranged in a variety of different ways. Cimpress businesses have the freedom to use these services in creating the best solutions for their customers.

What do MCP services actually do? While we don’t publicly list every software service in our platform, the following are a few examples. One set of micro-service makes it possible to leverage our logistics network – a wealth of solutions from globally negotiated shipping rates to automated carrier selection. Another group of micro-services support the design of custom embroidery or laser engraving. And yet another set allows Cimpress businesses to transact with each other for wholesale order fulfillment. MCP does a lot more than this already, and we are adding more capabilities every year.

You could call our vision for MCP a micro-service buffet for Cimpress businesses: they can leverage any pre-configured combination or assemble any custom combination they need, making it easier and faster to introduce new products or improve user experience, scalability, quality, delivery, speed and customer satisfaction.

Global Procurement

Given the scale of purchasing that happens across Cimpress’ businesses, there is significant value to coordinating our negotiations and purchasing to gain the benefit of scale. We negotiate and manage Cimpress-wide contracts for large-scale capital equipment, shipping services and major categories of raw materials (e.g. paper, plates, ink, etc.). If you are a supplier of these products, you can reach our global procurement team through our contact page.

Please note that our global procurement team works only on the major categories of purchasing described above. For many categories of procurement, and for all sub-contracting of production, potential suppliers need to contact and work with each one of the decentralized Cimpress businesses.

What’s happened recently?

Stories, updates and happenings from around our businesses.

Maarten Wensveen on Differentiating Technology Dreams from Business Realities

Technology|

Machine learning, blockchain, IoT, augmented reality…there are many new and exciting technologies out there promising to transform a number of industries, but not all of them are right for every business. So how do we filter through the buzz and determine which ones make sense for our business?

In Cimpress Technology, Successful Distributed Teams don’t Happen by Accident

Working Here|

There is real benefit to having a geographically dispersed technology team. For Cimpress, a few include: tapping into the best talent pools in the world, having coverage across many time zones, and having a diverse population that brings unique perspectives to their work.

Cimpress CFO Sean Quinn featured on the CFO Thought Leader Podcast

Working Here|

Cimpress CFO Sean Quinn was featured recently on the CFO Thought Leader Podcast. In his episode titled "Advancing your long-term view" Sean discusses why Cimpress became more long-term focused, the steps we took to get there, metrics and incentives we use that align with this view, and more. Listen to [...]

More updates from around the business